--- updatedAt: 2026-09-26T02:51:07.000Z agentTools: projectIndex: https://developers.dialpad.com/llms.txt --- # Custom IVR -- Assign Assigns an already-created IVR recording to a target for a given IVR type, replacing whatever was previously assigned. This selects which existing recording plays; it does not change the recording's own name or description. Rate limit: 1200 per minute. # OpenAPI definition ```json { "components": { "schemas": { "protos.custom_ivr.CustomIvrDetailsProto": { "properties": { "date_added": { "description": "Date when this IVR was added.", "format": "int64", "type": [ "integer", "null" ] }, "description": { "description": "[single-line only]\n\nThe description of the IVR.", "type": [ "null", "string" ] }, "id": { "description": "Id of this IVR.", "format": "int64", "type": [ "integer", "null" ] }, "name": { "description": "[single-line only]\n\nThe name of this IVR.", "type": [ "null", "string" ] }, "selected": { "description": "True if this IVR is selected for this type of IVR.", "type": [ "boolean", "null" ] }, "text": { "description": "The text for this IVR if there is no mp3.", "type": [ "null", "string" ] } }, "title": "Custom IVR details.", "type": "object" }, "protos.custom_ivr.CustomIvrProto": { "properties": { "ivr_type": { "description": "Type of IVR.", "enum": [ "ADMIN_AUTO_RECORDING", "ASK_FIRST_OPERATOR_NOT_AVAILABLE", "AUTO_RECORDING", "CALLAI_AUTO_RECORDING", "CALLAI_AUTO_RECORDING_INBOUND", "CALLAI_AUTO_RECORDING_OUTBOUND", "CALLAI_TOGGLE_DISABLED", "CALLAI_TOGGLE_ENABLED", "CG_AUTO_RECORDING", "CLOSED", "CLOSED_DEPARTMENT_INTRO", "CLOSED_MENU", "CLOSED_MENU_OPTION", "CSAT_INTRO", "CSAT_OUTRO", "CSAT_PREAMBLE", "CSAT_QUESTION", "DEPARTMENT_INTRO", "GREETING", "HOLD_AGENT_READY", "HOLD_APPREC", "HOLD_CALLBACK_ACCEPT", "HOLD_CALLBACK_ACCEPTED", "HOLD_CALLBACK_CONFIRM", "HOLD_CALLBACK_CONFIRM_NUMBER", "HOLD_CALLBACK_DIFFERENT_NUMBER", "HOLD_CALLBACK_DIRECT", "HOLD_CALLBACK_FULFILLED", "HOLD_CALLBACK_INVALID_NUMBER", "HOLD_CALLBACK_KEYPAD", "HOLD_CALLBACK_REJECT", "HOLD_CALLBACK_REJECTED", "HOLD_CALLBACK_REQUEST", "HOLD_CALLBACK_REQUESTED", "HOLD_CALLBACK_SAME_NUMBER", "HOLD_CALLBACK_TRY_AGAIN", "HOLD_CALLBACK_UNDIALABLE", "HOLD_ESCAPE_VM_EIGHT", "HOLD_ESCAPE_VM_FIVE", "HOLD_ESCAPE_VM_FOUR", "HOLD_ESCAPE_VM_NINE", "HOLD_ESCAPE_VM_ONE", "HOLD_ESCAPE_VM_POUND", "HOLD_ESCAPE_VM_SEVEN", "HOLD_ESCAPE_VM_SIX", "HOLD_ESCAPE_VM_STAR", "HOLD_ESCAPE_VM_TEN", "HOLD_ESCAPE_VM_THREE", "HOLD_ESCAPE_VM_TWO", "HOLD_ESCAPE_VM_ZERO", "HOLD_ESTIMATED_WAIT_TIME", "HOLD_INTERRUPT", "HOLD_INTRO", "HOLD_MUSIC", "HOLD_POSITION_EIGHT", "HOLD_POSITION_FIVE", "HOLD_POSITION_FOUR", "HOLD_POSITION_MORE", "HOLD_POSITION_NINE", "HOLD_POSITION_ONE", "HOLD_POSITION_SEVEN", "HOLD_POSITION_SIX", "HOLD_POSITION_TEN", "HOLD_POSITION_THREE", "HOLD_POSITION_TWO", "HOLD_POSITION_ZERO", "HOLD_WAIT", "INCOMING_CALL_FROM_GROUP", "MENU", "MENU_OPTION", "NEXT_TARGET", "POWER_DIALER_CALL_GREETING", "POWER_DIALER_VM_DROP", "PREFERRED_OPERATOR_PROMPT", "VM_DROP_MESSAGE", "VM_UNAVAILABLE", "VM_UNAVAILABLE_CLOSED", null ], "type": [ "null", "string" ] }, "ivrs": { "description": "A list of IVR detail objects.", "items": { "$ref": "#/components/schemas/protos.custom_ivr.CustomIvrDetailsProto", "type": "object" }, "type": [ "array", "null" ] } }, "title": "Custom IVR.", "type": "object" }, "protos.custom_ivr.UpdateCustomIvrMessage": { "properties": { "ivr_id": { "description": "The id of the ivr that you want to use for the ivr type.", "format": "int64", "type": "integer" }, "select_option": { "description": "For call center auto call recording only. Set ivr for inbound or outbound. Default is both.", "enum": [ "inbound", "outbound", null ], "type": [ "null", "string" ] } }, "required": [ "ivr_id" ], "type": "object" } }, "securitySchemes": { "bearer_token": { "description": "The API key can be put in the Authorization header.\ni.e. Authorization: Bearer ", "scheme": "bearer", "type": "http" } } }, "info": { "description": "Dialpad's APIs for customer and third-party developer use", "title": "Dialpad", "version": "v2", "x-logo": { "altText": "Dialpad", "url": "https://storage.googleapis.com/dialpad_openapi_specs/logo.png" } }, "openapi": "3.1.0", "paths": { "/api/v2/customivrs/{target_type}/{target_id}/{ivr_type}": { "patch": { "deprecated": false, "description": "Assigns an already-created IVR recording to a target for a given IVR type, replacing whatever was previously assigned. This selects which existing recording plays; it does not change the recording's own name or description.\n\nRate limit: 1200 per minute.", "operationId": "ivr.assign", "parameters": [ { "description": "Target's type.", "in": "path", "name": "target_type", "required": true, "schema": { "enum": [ "callcenter", "callrouter", "channel", "coachinggroup", "coachingteam", "department", "office", "room", "staffgroup", "unknown", "user" ], "type": "string" } }, { "description": "The target's id.", "in": "path", "name": "target_id", "required": true, "schema": { "format": "int64", "type": "integer" } }, { "description": "Type of ivr you want to assign", "in": "path", "name": "ivr_type", "required": true, "schema": { "enum": [ "ADMIN_AUTO_RECORDING", "ASK_FIRST_OPERATOR_NOT_AVAILABLE", "AUTO_RECORDING", "CALLAI_AUTO_RECORDING", "CALLAI_AUTO_RECORDING_INBOUND", "CALLAI_AUTO_RECORDING_OUTBOUND", "CALLAI_TOGGLE_DISABLED", "CALLAI_TOGGLE_ENABLED", "CG_AUTO_RECORDING", "CLOSED", "CLOSED_DEPARTMENT_INTRO", "CLOSED_MENU", "CLOSED_MENU_OPTION", "CSAT_INTRO", "CSAT_OUTRO", "CSAT_PREAMBLE", "CSAT_QUESTION", "DEPARTMENT_INTRO", "GREETING", "HOLD_AGENT_READY", "HOLD_APPREC", "HOLD_CALLBACK_ACCEPT", "HOLD_CALLBACK_ACCEPTED", "HOLD_CALLBACK_CONFIRM", "HOLD_CALLBACK_CONFIRM_NUMBER", "HOLD_CALLBACK_DIFFERENT_NUMBER", "HOLD_CALLBACK_DIRECT", "HOLD_CALLBACK_FULFILLED", "HOLD_CALLBACK_INVALID_NUMBER", "HOLD_CALLBACK_KEYPAD", "HOLD_CALLBACK_REJECT", "HOLD_CALLBACK_REJECTED", "HOLD_CALLBACK_REQUEST", "HOLD_CALLBACK_REQUESTED", "HOLD_CALLBACK_SAME_NUMBER", "HOLD_CALLBACK_TRY_AGAIN", "HOLD_CALLBACK_UNDIALABLE", "HOLD_ESCAPE_VM_EIGHT", "HOLD_ESCAPE_VM_FIVE", "HOLD_ESCAPE_VM_FOUR", "HOLD_ESCAPE_VM_NINE", "HOLD_ESCAPE_VM_ONE", "HOLD_ESCAPE_VM_POUND", "HOLD_ESCAPE_VM_SEVEN", "HOLD_ESCAPE_VM_SIX", "HOLD_ESCAPE_VM_STAR", "HOLD_ESCAPE_VM_TEN", "HOLD_ESCAPE_VM_THREE", "HOLD_ESCAPE_VM_TWO", "HOLD_ESCAPE_VM_ZERO", "HOLD_ESTIMATED_WAIT_TIME", "HOLD_INTERRUPT", "HOLD_INTRO", "HOLD_MUSIC", "HOLD_POSITION_EIGHT", "HOLD_POSITION_FIVE", "HOLD_POSITION_FOUR", "HOLD_POSITION_MORE", "HOLD_POSITION_NINE", "HOLD_POSITION_ONE", "HOLD_POSITION_SEVEN", "HOLD_POSITION_SIX", "HOLD_POSITION_TEN", "HOLD_POSITION_THREE", "HOLD_POSITION_TWO", "HOLD_POSITION_ZERO", "HOLD_WAIT", "INCOMING_CALL_FROM_GROUP", "MENU", "MENU_OPTION", "NEXT_TARGET", "POWER_DIALER_CALL_GREETING", "POWER_DIALER_VM_DROP", "PREFERRED_OPERATOR_PROMPT", "VM_DROP_MESSAGE", "VM_UNAVAILABLE", "VM_UNAVAILABLE_CLOSED" ], "type": "string" } } ], "requestBody": { "content": { "application/json": { "schema": { "$ref": "#/components/schemas/protos.custom_ivr.UpdateCustomIvrMessage", "type": "object" } } } }, "responses": { "200": { "content": { "application/json": { "examples": { "json_example": { "value": { "ivr_type": "DEPARTMENT_INTRO", "ivrs": [ { "date_added": "1356998400000", "id": "4516793766903808", "name": "mocked-file.mp3", "selected": false }, { "date_added": "1356998400000", "id": "5079743720325120", "name": "test_mp3", "selected": true }, { "date_added": "1356998400000", "id": "5642693673746432", "name": "test_mp3", "selected": false } ] } } }, "schema": { "$ref": "#/components/schemas/protos.custom_ivr.CustomIvrProto" } } }, "description": "A successful response" } }, "summary": "Custom IVR -- Assign", "tags": [ "customivrs" ], "x-access": [ "user" ], "x-ratelimit": [ [ 20, 1 ] ] } } }, "servers": [ { "url": "https://dialpad.com" }, { "url": "https://sandbox.dialpad.com" } ], "security": [ { "bearer_token": [] } ], "x-readme": { "apply-tag-changes": true, "explorer-enabled": true, "proxy-enabled": false } } ```