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We are currently testing our integration using the Dialpad CTI. While we are able to initiate and receive calls through the CTI interface, we are not receiving any webhook events on our configured endpoint.

I have connected zapier and Dialpad. I am using the call state "hangup" and "transcription" in the zap. Then I am using zapier AI with the input field of "transcription text". The goal is to have Zapier analyze the call transcription and extract a list of action items or tasks that need to be completed, and assign those to an individual based on the AI's reading of the transcription. It then updates a google spreadsheet row with this information.

1. Abby has a dialpad number and a work number on her account, Gideon will look into how it was attached and how it can be removed.
2. There is no way to lock a user so they can only make calls / send messages from the department number / main line and not their personal number
3. There are no way to save templates in messenger
4. Maintain the request to have multiple departments on a chat.
5. Closed Channels need to be able to be edited by others, either having multiple admins or being able to hand over the controls or the admin of the company should be able to access

Does DialPad have a feature where it picks up on certain words in the conversation such as 'vat' and tag the call with vat because vat was mentioned x amount of times?

Trying to use API screen pop, but get an error.

I would like to request assistance in setting up a trigger to forward specific messages from my Dialpad account directly to my email. Specifically, I want to be notified by email immediately when a message containing certain keywords or from particular contacts is received on Dialpad.

I am getting 'undelivered - invalid recipient' error when I send text message to a customer.

I’m building a Retool-based CRM used by external users. Here’s our current setup:

I am trying to fetch ai generated summary but i dont see the option. all i am able to do is fetch the transcript. Please guide me on how it can be done..