Discussions

Hi,

We are using dialpad stats api and pulling csat information. From last couple of days, we are seeing failures with read timeout error after 600 sec.
Just you know, we are using sessions with API response timeout set to 15sec and we loop the response up to max 600 sec to get the completed response. Even after 600 sec the response is still in processing state resulting in timeout error.

can you please help with your suggestions on resolving the timeout error?

Thanks,
Krishna