I'm able to create duplicate contacts with the similar data using dialpad api, how i can restrict that duplication? Also when we send an sms to a contact phone number, that phone number is belongs to 2 duplicates contacts, then which contact id will be map for that sms?
Posted by Nidhin 4 months ago
Hello, Is there a configuration somewhere so that when a user finishes a call, the dialpad window closes? If not, is there a way with javascript for the browser window where the link is to launch dialpad to send and receive messages with the dialpad window? thanks
Posted by Ari Fainchtein 8 months ago
This is Andrew again, I was unable to access the previous discussion board I made. About adding a line break in the SMS text, I've pinpointed the issue; here's our code: const data = { user_id: '1234', text: "Dialpad demo today!\rThis should be another line", to_numbers: ['+18883334444'] }; sending this data to two of my teammates phones, who both have iPhones, works perfectly. The \r character returns a new line. However, I have a Google Pixel 3a, and everytime I receive the text on my phone it is not formatted properly. There is no line break. Any way we could get help with this? Our team has no guarantee that our clients will have iPhones and not another type of smartphone.
Posted by Andrew 10 months ago
Hi there, I'm currently setting up a system that automatically sends out SMS texts through Dialpad's API, and everything is working properly except the formatting of the text. I cannot find a way to add a line break in the SMS text in JavaScript, using the \n character doesn't work. Rather than adding a new line it just adds a period. Is there a way to add a line break within the text? Thanks!
Posted by Andrew B. 10 months ago
Hi, We are looking into integrating dialpad into our custom built CRM. We have been playing with the API to place outbound call which works great. I am wondering that the recommended solution would be to get a calls result? Ideally what we would like to do is after the user hangs up the phone our CRM would present them with an option to log the call along with different notes and the call status. Thanks,
Posted by Ian Taylor 10 months ago