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Rate Limits

Greetings! I've been doing some API testing on setting Call Center Agent statuses, and all was working swimmingly until I began to get this error: { "error": { "code": 400, "errors": [ { "domain": "global", "message": "Invalid change request", "reason": "badRequest" } ], "message": "Invalid change request" } } Even when I use the API test page here: https://developers.dialpad.com/reference/callcenterapi_updateoperatordutystatus I know my API key is good because it's working fine to retrieve information, it's just giving me this error when attempting to set status info. Can you tell me what may be causing this? Could I have run into a rate limit? Thanks for your help Bill

Toggle Agent Off Duty/On Duty

Greetings! My account rep mentioned that the ability to toggle call center agent on duty/off duty status may be coming. Is this feature on the roadmap? Thanks Bill

API Key Failed to Generate?

I'm on a PRO plan and unable to generate an API key. Any ideas if this is a bug or another issue?

Is it possible to retrieve API resultset in JSON?

I was wondering if we can retrieve the call and SMS logs result set in JSON format instead of CSV?

Need some clarification on subscription setup for a webhook

I want to be able to send to an endpoint via a webhook at the end of each call, presently I have "call_states": [ "transcription", "recording" Nothing gets sent to the endpoint, unless I do a recording of the call using the record button. What should I add to the above call states? Should I add end-call? With the call_id I can always retrieve the transcription when there is no recording but I am not getting a message sent to the endpoint unless I record.

Call Records - From Today

We have a Call Record request that is running every 30 minutes to grab today's phone calls, using the is_today flag from Stats. Recently it appears that the request is running long, and I mean REALLY long. The request I've been debugging with today has now been in Processing for over 2.5 hours. Is anyone else running into this, or have any idea what the root cause might be?

Access to screen_pop_api

Hi Dialpad support - We are just beginning to build out our internal integration and would like to use the Screen Pop feature. Currently requests to the https://dialpad.com/api/v2/users/{id}/screenpop endpoint result in a 403 error (below). It seems we may need to be granted access. Note: our ApiKey does have the screen_pop scope. { "error": { "code": 403, "errors": [ { "domain": "global", "message": "User nnn is not in experiment screen_pop_api", "reason": "forbidden" } ], "message": "User nnn is not in experiment screen_pop_api" } } Thanks! -Paul

Set Operator DND ON/OFF In A Callcenter

Hi all. Is this possible to be done? To set the DND ON/OFF os an Operator in a specific Callcenter? I only can see the options to completely Add or Remove the Operator. Any ideias? Thanks a lot!

Do Not Disturb via API ?

Hello Dialpad, Is there any option for toggle or on/off Do Not Disturb mode via API ?? I saw this option available in the desktop APP but I can't find it in API Documenttation. Thank you.

Can I set Do Not Disturb status for an agent / make an agent unavailable for calls on a department, via the call centre?

Is it possible to toggle global Do Not Disturb on and off for an agent, via the API? Alternatively, is it possible to toggle Do Not Disturb on and off for an agent in a specific department/call centre/office, via the API? The only option I can see is to make the agent active or inactive, or remove them from the office entirely and re-add them... neither option is ideal.