Discussions

Hi, I have vendors using the callcenter status API to evaluate whether I have available reps at any given time to then send forwarded calls over to the call center for answering. They're in the process of testing the config and are "sending pings" and asking if I can "see them on my end". Is there a way to see API usage by API Key, or something that would allow me to see if their API calls are working?

Is there an option in dialpad for sending a message to missed calls?

We noticed that two new columns were added to User API response.

I tried to call an API to get the reporting about number of calls by date by user? I have the API key but it returns me the error "Failed to resolve 'api.dialpad.com'". Please advise.

Can I Pull In Contact Data Via Webhook/API from CRM to Identify Callers? I would like to be able to see who is calling dialpad from our prospect database which is a CRM called LineLeader. They have an open API. What is the solution? Do other CRMs integrate with dialpad to identify incoming callers? Thanks!

I have experienced this in both zapier and in custom code. I have set up a very simple webhook for the recap_summary on the call event. Both in zapier and in custom code I am logging each web hook call. Every so often i am logging the exact same request twice as if it has been sent through within milliseconds of each other.

How to get duration of a voicemail recording? the voicemail_link url currently returns a file. Is there an api or data point get duration of a voicemail

Need help in understanding webhook payload for voicemail states. I see that there is an event "voicemail_uploaded" which is being sent after voicemail recording has completed processing. Will the voicemail recording url be part of "recording_details" in this case? because I dont see them in my logs. However "voicemail_link" in webhook has a voicemail link. Is it downloadable?

I would like to use scheduled reports. Is there a way to fire these manually for testing purposes?

Currently in Dialpad it is not possible within a user's advanced missed call routing to route calls to an IVR workflow or automated response menu: