I'm looking to integrate the IVR with my Salesforce Example when a call comes to mainline if the caller number is saved in my salesforce contact it will be routed to a specific number if not it will be routed to a different number, is that possible? if yes is there any help documentation can you share? Thanks 🤝
Posted by Monther Ababneh 9 days ago
I'm attempting to update presence_status via the API. In doing so, I provide a user's ID, a message, provider and type. When I execute the call, I get a 200 (success), but I can see both within the response, as well as within the Dialpad app, that the status_message hasn't been updated. Why? Please note that I'm not exactly sure how to populate the provider value. I've tried leaving it blank, but that results in an error stating it's required. I've then tried to populate it with anything I can, e.g., my initials, and it's accepted, but again, I have the problem described above. Does anyone have any insight they can share with me regarding this endpoint and using it to update a user's status?
Posted by Joshua Schack 23 days ago
I've read through all the documentation and can't seem to piece together the process flow to get the following to occur. Apple/Microsoft/others require a PIN to speak to a human. I'm looking to implement the same logic. Basically when you press 1 off of the main line a question would ask to input a PIN. From reading the documentation (I think) I would set up a call router so it appears in the drop-down. When it is activated (i.e. someone calls in) dialpad would reach out to us and get a PIN and an "ask" question (voice to text). If the PIN is correct then they would be allowed to reach the "Support Team". I just need to know the basic process flow (JSON packets) needed? The documentation shows all the pieces in detail but not how to build anything. Thanks.
Posted by Mario Gordon 2 months ago
Hello, i am Jose. I am building an app using dialpad sms. sending the text message using the https://developers.dialpad.com/reference#smsapi_sendsms works ok. But, exist a way to get by code the response from the final user to this message?. For example i send by api to the number "12312321" the text "hello", and this user("12312321") in his phone give me an answer "hello back". The question is. How can i get this "hello back" for create a flow. I see that exist https://developers.dialpad.com/reference#smseventsubscriptionapi_listsmseventsubscriptions But i am not sure if this help me or how to implement. Because not exist documentation about this. How can i get more info?
Posted by Jose Manuel Rojas Villar 3 months ago
Currently, when attempting to Update or Delete an existing Call Event Subscription, I receive a 503 { "domain":"global" "message":"Internal Server Error" "reason":"backendError" } ] Error What is the issue here? I have never received this error before
Posted by Zachary Frank 3 months ago
Hello, I am on a pro plan and have created company level API key and added recording scope to it. I have created event subscription for call events (connected, hangup, transcription, recording) I can place outbound calls with the API and enable recording and transcription for that call using API. I get events on my webhook for call connected and hangup. However, i am not getting the events for transcription and recording. When i go to the agent desktop, the transcription and recording are present after the call. Its just that those events dont show up at my webhook. Could you please help? Thanks Shalini
Posted by Shalini Yajnik 4 months ago