Discussions
Cannot create subscription due to conflict
Hi,
I am trying to create a subscription, but it is giving me an error:
You have created an event subscription vfbXdhMurLAxSLZsnuKtWmR3b_call_8f788ede26c8244cdb79d1ca6e3ffc86 with same target and overlapping filters. Please do not create duplicated event subscriptions.
This does not seem like a subscription ID,
and when I list subscriptions nothing like it comes up.
Posted by Zewen Wu about 1 hour ago
Not getting "operator_call_id" in response
Currently we have a main line/department which we are all in. I am trying to use the Call --List API to get a list of calls depending on the user who answers. Currently I can't differentiate between users, because every call that goes to the main department ends up on the list.
I see an option in the docs for "operator_call_id", but I don't seem to be getting it in any responses.
Posted by Christian Virdo about 17 hours ago
Can we open Dialpad site/UI app, in an iframe
Hi Dialpad Support Team,
I need your help.
Our client is using Dialpad UI app for handling customer calls.
Client wants to show Dialpad UI App and Caller Info UI App, side-by-side, in a parent window of a web application, using 2 iframes, for easy access of information and making action over that, by Call Center Agent.
Can we open Dialpad site in an iframe by setting the iframe tag's src param value as "<https://www.dialpad.com/">.
<br />
Currently, its not allowing, throwing below error.
![](https://files.readme.io/4d9e6534fd4fcc39421c414f81aa956306533538c474352187e6555aeccd77de-image.png)
If Dialpad can provide permission to access the site from an iframe, by whitelisting our parent web application URL or any other way, it will be helpful to proceed further.
<br />
Awaiting for your reply.
Thanks & Regards,
Nihar
Posted by Nihar Panda 3 days ago
Build into our application portal
We have a call center and we wish to build in the Dialpad application. Is there an application for that?
Posted by James Kovacs 5 days ago
What App can be used to do a missed call text back for dialpad?
I am coming from a company that did miss call text back. What App can be used to do a missed call text back for dialpad?
Posted by Tasha 6 days ago
Target Name not present in SMS Webhook when sent as group
I have a user which is a member of our "Sales - SDR" group. When they call a user from this group's number and then go in after to send them an SMS, the SMS is sent from the group name/number which you can see here: <https://i.imgur.com/cnxp3VI.png>
I have a subscription setup to receive SMS messages. Here is a response I received from a message sent by this user as the group: <https://i.imgur.com/DWe631N.png>. As you can see, the "target" information has the group name. But the user's name is not present anywhere here.
Contrast that with an SMS sent from the user directly and you can see their name in the target clearly: <https://i.imgur.com/ubbsDEZ.png>.
So how can I extract who actually sent the SMS when its being sent as the group?
Thank you!
Posted by Roovy Shapiro 8 days ago
ai recaps/summary API timeframe
Hi,
I see that ai recaps/summaries are on the roadmap for the API team, is there any timeframe for this? I am building an app using the API currently and I need recaps but it would be much simpler for me to build without using webhooks.
Thanks
Posted by Christian Virdo 10 days ago
Not receiving webhook events
Hello, I am trying to debug my webhook (5126575043198976). I have 2 subscriptions that are enabled, calls and local contacts. When I make a call or create/edit contacts, I don't receive any request.
is it possible to see webhook logs anywhere?
<br />
Thanks in advance for your time.
Posted by Cory 11 days ago
SMS event are not received on the webhook NetSuite URL, need help.
I have created a NetSuite Suitelet URL and using that i created a Webhook ID through API key, then i created a SMS Event with that same Webhook ID, but still the NetSuite script is not receving any trigger from Webhook, is there some thing wrong with what i just did ?
Posted by Naveed Faraz 15 days ago
End call in CTI using custom button
Hello, Is it possible to have end a call using my custom button connected to some dialpad api to end a call. i have searched through the docs and couldn't find any api for ending calls. Need help with such a feature.
Posted by Timothy Hobbs 16 days ago