Discussions

I should be admin. <br /> Thanks for you time

"date_connected": "1728447303884", "date_ended": "1728447348252", "date_started": "1728447290579", Api is sending date in this format but when we try to convert it with new Date(date_connected) it is giving incorrect date, even we tried moment to convert but still it is incorrect

I am on a PRO Plan and already admin but still get an error "API key failed to generate. Try again later". Can you help me with that?

Hi team, Can we get call logs for a specific contact like which are saved as local contacts. I want to get all the calls made to that particular contact by its id. Thanks.

When will the Dialpad app be fully functionally on Android Auto and Apple Carplay?

Hi. I’m trying to create a webhook. So when a client call in, it will make a http request to another webserver ? Not sure where to look for in the documentation thanks

Hi Dialpad Support Team, Could you please share any demo video link or youtube video link for Dialpad Mini Dialer Also could you please share any link for feature comparison between Main Dialpad UI app and Dialpad Mini Dialer UI app Thanks & Regards, Nihar

Hi, I am trying to create a subscription, but it is giving me an error: You have created an event subscription vfbXdhMurLAxSLZsnuKtWmR3b_call_8f788ede26c8244cdb79d1ca6e3ffc86 with same target and overlapping filters. Please do not create duplicated event subscriptions. This does not seem like a subscription ID, and when I list subscriptions nothing like it comes up.

Currently we have a main line/department which we are all in. I am trying to use the Call --List API to get a list of calls depending on the user who answers. Currently I can't differentiate between users, because every call that goes to the main department ends up on the list. I see an option in the docs for "operator_call_id", but I don't seem to be getting it in any responses.

Hi Dialpad Support Team, I need your help. Our client is using Dialpad UI app for handling customer calls. Client wants to show Dialpad UI App and Caller Info UI App, side-by-side, in a parent window of a web application, using 2 iframes, for easy access of information and making action over that, by Call Center Agent. Can we open Dialpad site in an iframe by setting the iframe tag's src param value as "<https://www.dialpad.com/">. <br /> Currently, its not allowing, throwing below error.  If Dialpad can provide permission to access the site from an iframe, by whitelisting our parent web application URL or any other way, it will be helpful to proceed further. <br /> Awaiting for your reply. Thanks & Regards, Nihar