Discussions

When we send a screen pop to a user, and the user has multiple devices, the pop seems to only go to the most recently logged in device, and no others. If that device happens to be a computer, it gets the pop up. If not, the pop up goes nowhere. The device that revives the pop up may or may not be the one the user is currently listing in front of

We only use Dialpad for voice communications and use another service for text communications. We would like the ability to auto-reply to all text messages with instructions for our customers. Your current options only allow for "'Do Not Disturb' mode" or "outside of my personal working hours". I think it makes sense to provide Dialpad users with an always-on auto-reply option.

Is it possible to download a call transcript as a CSV via the API? (i.e. without manually using the UI)

Does Dial Pad Support SIP trunking, such as bring your own carrier to ingest inbound calls using a 3rd party provider.

Dear Dialpad Support Team,

Good day. I am testing sending SMS, but when I enter an Armenian phone number, then 400 bad request. Sending SMS to Armenia is not supported or do I need to add the country somehow?

Getting the error "404 - Receiving 404 - Expected blob key for recording, none found" when trying to access public_access link from the create sharedrecording API, it works fine for Call Recording type, its giving this error "voicemail" type.

Hello,

Is there a way I can get the pending invite status in the API?

When i create a local contact with 8 phone numbers it works fine and saves 8 numbers. But when i try to update a phone number and pass all the 8 phone numbers including the updated number it only saves the first 5 phone numbers from the array and discard the rest while updating.