Discussions
Clean Up Call Routing UI/UX
If our Main Line or a Department is configured to route to IVR (or other setting), the default Call Routing settings to Operators cannot be adjusted or viewed without deactivating the IVR.
Posted by Connor Magyar 5 days ago
Is it possible to get a call's audio stream?
I am looking at developing a small app that would require as a starting point that the audio stream of an ongoing call be streamed to my server for speech-to-text processing. I know Dialpad offers that natively, but we are trying to do something very different with this.
Thank!
Posted by K Morsli 8 days ago
SLO for API
Hi do you have SLO for using API?
Posted by Miyuki 9 days ago
Rate Limit for Get Stats
Hello,
I have a question regarding the rate limit on the Stats endpoint. I'm currently requesting various data for a call center report and I'm approaching the rate limit.
Does the rate limit apply individually to each API Key used for the calls?
If I have two API keys (belonging to the same Dialpad Company) making requests to the endpoint, will the rate limit be 200 requests per API key or 200 requests per company?
Posted by Patricia Rivalta 10 days ago
I want to receive my scheduled call log report using API
I created a scheduled report using Create Scheduled report and used Get scheduled report to get web socket assosiated with it , i ran following code on my ide and waited for 3 am EST , so this report can be received at my web socket
but i didnt receive any payload .
My scheduled report id is 6076509209575424
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Can you please let me know why ?
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<br />
import websocket
import json
# Define the callback function for receiving messages
def on_message(ws, message):
# Print the payload received
print("Received payload:", message)
# Optionally, if the message is in JSON format and you want to parse it
try:
data = json.loads(message)
print("Parsed JSON:", data)
except json.JSONDecodeError:
print("Received non-JSON message")
<br />
# Create the WebSocket app and assign the callback functions
ws = websocket.WebSocketApp(
"wss://platform-websockets-6kqb5ajsla-uc.a.run.app/events/eyJhbGciOiJFUzI1NiIsInR5cCI6InZuZC5kaWFscGFkLndlYnNvY2tldCtqd3QifQ.eyJzdWIiOiJlbmRwb2ludDo0NTY1Mzc2MjQ2MDM4NTI4OnNjaGVkdWxlX3JlcG9ydHM6NjA3NjUwOTIwOTU3NTQyNCIsImV4cCI6MTcyMTIwNzA0NCwiaXNzIjoiaHR0cHM6Ly9kaWFscGFkLmNvbSIsImlhdCI6MTcyMTIwMzQ0NH0.F26YaatkDCtgKQnOevc3txN5Qk4Gm9epNclD5yJABeb7sQRn-XDw1wpItMeZImVQt-Y1kM\_-z8YTV_l5jdrQWw"
on_error=on_error,
on_close=on_close
)
ws.on_open = on_open
# Start the WebSocket connection
ws.run_forever()
Posted by Saira Munir 10 days ago
Stats API Avg Wrap Up time
Is there a way to get average wrap up time using the API for stats?
I'm using this URL for testing, I have so far been unable to get a csv with the "avg_wrapup_time", not sure what the correct configuration is supposed to be
<https://developers.dialpad.com/docs/stats-api-dialpad-analytics>
Posted by AR 15 days ago
How do I send sms messages from our main line phone number via api?
I'm getting a 404 response when I try to send an sms message from our main line.
I'm using a fully provisioned API key, but it claims that the mainline user cannot be found. Has anyone had experience getting this to work?
Posted by David Kerns 17 days ago
Get Call Transcript API Permission?
I am trying to use the call Transcript API and I am not able to complete the request. I get a 404 error saying "not found or cannot be accessed due to insufficient permissions". The API key is corrent and I am trying multiple different call IDs with the same result. I have maxed all the permissions in the admin portal for this api key. Is there a hidden setting to turn on or does support have to turn it on?
Posted by null 17 days ago
Is there any limit to receive call events data via webhooks
Hi
I am just wondering is there any limit on the call event data that we receive thru webhooks
Thanks
Vivek
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Posted by null 24 days ago
CTI Dark Theme
It would be great if the CTI Dialer had the option to set a dark theme, when it is integrated into apps or pages that are dark.
Posted by Doug Routledge 24 days ago