Discussions

Currently we have a main line/department which we are all in. I am trying to use the Call --List API to get a list of calls depending on the user who answers. Currently I can't differentiate between users, because every call that goes to the main department ends up on the list. I see an option in the docs for "operator_call_id", but I don't seem to be getting it in any responses.

Hi Dialpad Support Team, I need your help. Our client is using Dialpad UI app for handling customer calls. Client wants to show Dialpad UI App and Caller Info UI App, side-by-side, in a parent window of a web application, using 2 iframes, for easy access of information and making action over that, by Call Center Agent. Can we open Dialpad site in an iframe by setting the iframe tag's src param value as "<https://www.dialpad.com/">. <br /> Currently, its not allowing, throwing below error.  If Dialpad can provide permission to access the site from an iframe, by whitelisting our parent web application URL or any other way, it will be helpful to proceed further. <br /> Awaiting for your reply. Thanks & Regards, Nihar

We have a call center and we wish to build in the Dialpad application. Is there an application for that?

I am coming from a company that did miss call text back. What App can be used to do a missed call text back for dialpad?

I have a user which is a member of our "Sales - SDR" group. When they call a user from this group's number and then go in after to send them an SMS, the SMS is sent from the group name/number which you can see here: <https://i.imgur.com/cnxp3VI.png> I have a subscription setup to receive SMS messages. Here is a response I received from a message sent by this user as the group: <https://i.imgur.com/DWe631N.png>. As you can see, the "target" information has the group name. But the user's name is not present anywhere here. Contrast that with an SMS sent from the user directly and you can see their name in the target clearly: <https://i.imgur.com/ubbsDEZ.png>. So how can I extract who actually sent the SMS when its being sent as the group? Thank you!

Hi, I see that ai recaps/summaries are on the roadmap for the API team, is there any timeframe for this? I am building an app using the API currently and I need recaps but it would be much simpler for me to build without using webhooks. Thanks

Hello, I am trying to debug my webhook (5126575043198976). I have 2 subscriptions that are enabled, calls and local contacts. When I make a call or create/edit contacts, I don't receive any request. is it possible to see webhook logs anywhere? <br /> Thanks in advance for your time.

I have created a NetSuite Suitelet URL and using that i created a Webhook ID through API key, then i created a SMS Event with that same Webhook ID, but still the NetSuite script is not receving any trigger from Webhook, is there some thing wrong with what i just did ?

Hello, Is it possible to have end a call using my custom button connected to some dialpad api to end a call. i have searched through the docs and couldn't find any api for ending calls. Need help with such a feature.

Hi Dialpad Support Team, I need your help. Our client is using Dialpad UI app for handling customer calls. When an inbound call is happening, our Client Call Center Agent is presented with caller's demographics and other required information. This information is shown in a new tab in the same browser window, instead of a popup. Its difficult for the agent to navigate between two tabs -i.e. Dialpad UI App and Caller Info UI App. Client wants to fix this issue, by opening the Caller Info UI App, in a popup /iframe/panel embedded right side, within the Dialpad UI App screen itself. Do we need to do any settings change/add a new parameter, in the URL for On Inbound events under Office Settings, to show as a popup. Please suggest. Awaiting for your reply. <br /> Thanks & Regards, Nihar