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Call Routing via API response URL

over 1 year ago by Harsh Vardhan Parashar

Hi team,

When my webhook will receive a request from the Call Router, I need it to route the call to a specific user.
I have two questions:-

  1. To which URL do I need to send the response to? The URL from which I received the response from? Is any authentication or key required to be in the response?

  2. For the action "route", the parameter "target_id" will be the ID of the user?

Your help is greatly appreciated!