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Hello,
We use text messages to communicate with our employees. We have human associates who message the employees, and we send automated messages out over the same phone number.

The problem I have is this: our operations team relies on the "unread" status to know if there is a new message that needs to be responded to. However, if an employee has an unread message sitting in our inbox, and an automated message goes out to that person, the "unread" status is reset, and now it appears to be a read message. But actually it has not been read.

This has already hurt us by missing important messages, and we are planning to greatly expand the number of automated messages we send out as we automate the business more and more. However the problem of missing messages will get worse and worse if we go down this road.

Is there a way to preserve the "unread" status when sending out a message via the API?