Discussions

Dear Dial Pad API Support Team,

I hope this finds you well. I am writing to inquire about the available APIs that can be used to retrieve specific call information from the Dial Pad system. Specifically, I am interested in obtaining the following details for each call: call recording, call ID, agent email, and start time (or call time).

As part of our business operations, we rely on efficient call management and analysis. It would greatly benefit our workflow if we could programmatically access the aforementioned call details. By integrating these features into our internal systems, we can streamline our processes and gain deeper insights into our customer interactions.

I would appreciate it if you could provide me with information about the appropriate API endpoints and methods to retrieve the call recording, call ID, agent email, and start time (or call time). Additionally, any documentation or code samples related to these APIs would be incredibly helpful for our development team.

Please let me know if there are any prerequisites or authentication requirements for accessing this data via the API. Furthermore, if there are any rate limits or usage restrictions that we should be aware of, kindly provide those details as well.

Thank you for your time and assistance in this matter. I look forward to your prompt response. Should you require any further information or clarification, please do not hesitate to reach out.