Discussions

I have a question regarding the payload of the "recording" event issued through a webhook after the completion of a call in an environment where automatic recording is set up for all calls, specifically in the scenario when using Talk's Pro license and receiving incoming calls from an external number to the company's representative number (or group number).

In a situation where an external call (090-xxxx-yyyy) is received by the company's representative number (050-aaa-0001), and Operator A (050-aaa-0002) answers the call and has the initial conversation before performing a Direct Transfer to User B (050-aaa-0003), I have confirmed that the recorded audio file includes the conversation up until the point of Operator A transferring the call. In this case, I have also confirmed that by specifying the operator_call_id included in the payload of the "recording" event using the Call GET API, I can retrieve Operator A's information in the response's target.

Now, I would like to retrieve the information of User B through an API. How can I achieve this?

Reference: Call flow overview
External call (090-xxxx-yyyy) → Company's representative number (050-aaa-0001) → Operator A (050-aaa-0002) → Direct Transfer → User B (050-aaa-0003)