Discussions

Is their a way to relate the call events coming from the websocket to recreate the call journey? We are trying to programmatically access and save each audio recording from customers calling our sales team, however, because of the way dialpad uses call legs, there are numerous call events that come across for each interaction (i.e. a transfer from one department to another creates a separate call leg and recording id).

The goal is for us to store a single audio file with the entire conversation between the customer and our team for each interaction.