Discussions
Call event - ringing clarification
2 months ago by Gino
For example, I have a department with 3 assigned operators and a ringing webhook state setup.
If someone calls the main department line, it will create 4 separate ringing states (one for the department and one for each operator)?
If someone calls a operator directly to their assigned phone number, it will only create a single ringing state for that user only?
Are the assumptions above correct?
Thank you.