Get Call Transcript API Permission?

9 months ago by null

I am trying to use the call Transcript API and I am not able to complete the request. I get a 404 error saying "not found or cannot be accessed due to insufficient permissions". The API key is corrent and I am trying multiple different call IDs with the same result. I have maxed all the permissions in the admin portal for this api key. Is there a hidden setting to turn on or does support have to turn it on?

9 months ago by Anonymous

I think I figured it out. It seems not every call ID works on the logs, only the call ID of the leg where an agent was connected

9 months ago by Gabriel TimmAdmin

Hey Hunter. Yeah, to guarantee that you can use the Call ID of the leg that answered the call, for instance, the operator leg, if it's a queued call. Otherwise if it's a direct to DID call the user leg will have that information.

Also, you may have been blocked by insuficient permissions to access a certain call leg if you authorized Dialpad via Oauth. For instance, if your authorizing users doesn't have admin permissions, you may not be able to access a Call ID that doesn't belong to you. Make sure that your authorizing user has the proper permissions. Office/Company.

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