Discussions

I have a user which is a member of our "Sales - SDR" group. When they call a user from this group's number and then go in after to send them an SMS, the SMS is sent from the group name/number which you can see here: https://i.imgur.com/cnxp3VI.png

I have a subscription setup to receive SMS messages. Here is a response I received from a message sent by this user as the group: https://i.imgur.com/DWe631N.png. As you can see, the "target" information has the group name. But the user's name is not present anywhere here.

Contrast that with an SMS sent from the user directly and you can see their name in the target clearly: https://i.imgur.com/ubbsDEZ.png.

So how can I extract who actually sent the SMS when its being sent as the group?

Thank you!