Discussions

We get around 4k-6k New Calls over a 30-day period, and about 1/3 of those end up being abandoned calls. I realize that the caller could about a call for any number of reasons, but that feels like a pretty high number of abandoned calls. We have a call tree menu that's fairly simple. We're considering turning off the call tree menu just to get a feel for what these calls are, but I was curious if anyone else has ran into this and ultimately found out that it's mostly robo-calls or something similar that won't make a choice in the call tree.