Discussions

Currently in Dialpad it is not possible within a user's advanced missed call routing to route calls to an IVR workflow or automated response menu:

Even though a similar function exists at the Contact Center level:

Would it be possible to implement the ability to route missed calls made to a personal line to either an IVR workflow or an automated response menu? This feature would be extremely beneficial to us as it will allow us to give our callers the option to either leave a voicemail or be routed to another available team member.

Please let me know if you have any questions about this or require more details!

Thank you,

Joey Engle
P&E - System Associate
Divisions Maintenance Group