Discussions
Recording event not showing up
about 4 years ago by Shalini Yajnik
Hello,
I am on a pro plan and have created company level API key and added recording scope to it. I have created event subscription for call events (connected, hangup, transcription, recording)
I can place outbound calls with the API and enable recording and transcription for that call using API. I get events on my webhook for call connected and hangup.
However, i am not getting the events for transcription and recording.
When i go to the agent desktop, the transcription and recording are present after the call. Its just that those events dont show up at my webhook.
Could you please help?
Thanks
Shalini