Discussions

We had the screen POP working previously. Currently we do not see it working. I am looking for help trouble shooting. Can you check if the account is setup properly?

We are trying to figure out what is the mechanism with the API to export the call grade information from our evaluations.

What is the expiration period for the Refresh Token?
How long is a refresh token valid once issued?

Hello...I am trying to route a call queue using the option Calls will be sent: To a team member, room phone or external number. I keep putting the external number in, but it will not save the number, it reverts back to the old setting.

I'm currently trying to use the API to access recordings and the admin recordings are completely unusable.
I've got it working with recordings, both through Call list API and subscriptions but admin recording are failing on both.
The admin recording functionality is on (and recordings are being created), I'm using an API key with all scopes, and it still wont let me add a subscription to "admin_recording" call events, returning a 403 - forbidden - "Access denied to create subscription to state 'admin_recording'".

If a department gets a voicemail that is meant to for another department, there should be a way to transfer a voicemail to another department

Be able to customize analytics to only show what is relevant for us / that department

I am having trouble receiving webhooks for messages sent in Dialpad channels, and I want to understand what type of messages will trigger a webhook.

We are planning to display all the past and future scheduled video chats. I'm planning to use a webhook with call event subscription. I noticed that call events subscription comes into the picture once a call is initiated.

We are currently testing our integration using the Dialpad CTI. While we are able to initiate and receive calls through the CTI interface, we are not receiving any webhook events on our configured endpoint.