Discussions
custom ivr data export
we have a custom ivr setup for one of our call centers and would like to export the ivr selections made by callers. is there a way to get this data out of dialpad?
Getting access to custom-customer-context
Hello,
Experiment screen_pop_api permissions
We are trying to implement the screen pop trigger, but we are running into this error:
{
"error": {
"code": 403,
"errors": [
{
"domain": "global",
"message": "User _ is not in experiment screen_pop_api",
"reason": "forbidden"
}
],
"message": "User _ is not in experiment screen_pop_api"
}
}
Unable to download recording, redfirected to the login page even with a valid auth token
I am subscribed to events using websockets, which is fine. I can also make other API calls; the token is active and never expires; in the request header, I am sending the token as specified: Authorization: Bearer XYZ, but I am still getting a redirection to the login page. The URL for the mp3 is obtained from any of these events: hangup, recording, adminrecording. Here is an example:
Auto Assign Number from Area Code
I have created code that creates a new department. I am trying to assign a number from a specific area code, but can't seem to get any of the API calls to work. I do not have a number in the area code, I just want to auto-assign a new one.
Can we show the call ‘missed’ or ‘answered’ etc, is there any api?
What of the things we will want to see is the Call Disposition. i.e was the call ‘missed’ or ‘answered’ etc, Is there any api for that or any column where i can see the status in call list ai
Is there a way to obtain the AI Recap API payload for a call?
I was able to successfully retrieve transcripts for a call, but was wondering if it's possible to get the call recap data? this could be better when it comes to long calls.
Identify User from a Call
How do you identify the user_ids associated in a call https://dialpad.com/api/v2/call/? I have tried looking at the internal_number, the operator_call_id, and the target.
Call Transcript -- Getting a Truncated Response
I'm getting a truncated response when I send a get request to https://dialpad.com/api/v2/transcripts/{call_id}. I assume it's possibly due to pagination, filtering, or API limits. But I don't know. Is there an additional parameter I need to include in the URL.
Not receiving Payload on webhook
I set up a Webhook {
"items": [
{
"hook_url": "https://findahomeyoulove.com/webhooks/dialpad-endpoint.php",
"id": "6081738268262400",
"signature": {
"algo": "HS256",
"secret": "secretkey",
"type": "jwt"
}
}
]
}. After triggering an event (hangup) I don't receive a payload to my endpoint. Can you help me with this? I've tried testing it with and without JWT format, but I just don't receive anything after an event.