Unable to connect to a Dialpad web socket - "(429) Too Many Requests" error (it worked before)

Hello!

We have a Windows desktop application that subscribes to the Dialpad call events via Websockets.

For about 3 months it worked without any issues.

Since the last Friday on the attempt to connect to a web socket we got this error "The remote server returned an error: (429) Too Many Requests.".

I did not find any information about the Dialpad web sockets connection limits. We have about 20-25 users working in the system simultaneously who share the same web socket (the subscription is unique per user).

Also, our application automatically tries to connect again 60 seconds after unsuccessful connection attempt or when an existing web socket connection is lost. The web socket url we are using starts with "wss://platform-websockets-6kqb5ajsla-uc.a.run.app/events/".

Please advise how we can solve this issue.