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SMS send via API sometimes says "Undelivered" when looking at the message in Dialpad webapp

Not sure why this is happening. Maybe 1 out of 20 messages we send via SMS post using the v2 api show up in our Dialpad webapp, under the right contact, and say "Undelivered" in red font. Unsure how to get better error reporting to understand what is going on.

Any guidance would be appreciated. Thanks