Discussions

We are experiencing intermittent failures when using the User List API in Dialpad’s Sandbox environment. Specifically, when calling the endpoint https://sandbox.dialpad.com/api/v2/users?limit=5000, we occasionally receive the following error response:

{
    "error": {
        "code": 503,
        "errors": [
            {
                "domain": "global",
                "message": "service_unavailable",
                "reason": "backendError"
            }
        ],
        "message": "service_unavailable"
    }
}

Removing the limit=5000 parameter resolves the issue, but limits the response to a maximum of 10 users, resulting in incomplete data, as some contact numbers are missing. We would appreciate guidance on how to retrieve the complete user list without encountering this issue.

Thank you for your assistance.