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Outbound call issue

When I try to make an outbound call, it rings in the Dialpad application associated with the user ID provided in the request, instead of ringing the external device with the given mobile number. Is there any additional setup required to route the call correctly?
https://dialpad.com/api/v2/call
{
"user_id": "xyz",
"phone_number": "+123456",
"call_type": "outbound"
}