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Hey! I would like to capture the total amount of time our operators are available and waiting for calls, to help with utilization metrics.

I am messing with the stats API, using these fields:

import requests

url = xxx

payload = {
"days_ago_end": 1,
"days_ago_start": 1,
"export_type": "stats",
"stat_type": "onduty",
"timezone": "UTC",
"group_by": "user",
"target_id": xxx,
"target_type": "user"
}
headers = {
"accept": "application/json",
"content-type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

Is Available the amount of time he was available and waiting on a call? Is there a better way to do this, where I don't have to generate the csv and then download it through the API?