Not seeing new agent status events even though a new subscription was successfully created.
I have successfully created a subscription for agent status events to a webhook created from the Kustomer application. What should I expect once this has been completed?
Based on the documentation here: https://developers.dialpad.com/docs/agent-status-events, I would have thought I see a list of payloads processed to the webhook so that I may use new events as a trigger for automations in the Kustomer application. However, I am not actually seeing any new events (and therefore no triggering).
I'm a novice API user so I hope you'll excuse me if my question doesn't quite make sense. I think if you can clarify whether I should now "see" new events, that will help me ascertain whether I am doing something wrong. Thank you!