Discussions
Office and call centers
Can someone help me understand the concepts of offices and callcenters.
How to get lost calls?
Is there a way to get lost calls within the API ?
Transcripts API
When I use the transcripts API as follows, I only get the call ID back and not the transcript.
Can I create DRAFT SMS's through the API
Does Dialpad's API allow creating SMS drafts that can be reviewed before sending?
How to pull AI Summary using api
given a call id am i able to pull the ai summary ?
Open Dialpad Web App for Certain Target and Contact
Hi, I'd like to auto generate urls so we can open the web app with conversation history for a certain contact and target. I notice the url is always: https://dialpad.com/app/feed/<contact_key>/<target_key> when looking at inspect element > network.
Cannot create subscription due to conflict
Hi,
Not getting "operator_call_id" in response
Currently we have a main line/department which we are all in. I am trying to use the Call --List API to get a list of calls depending on the user who answers. Currently I can't differentiate between users, because every call that goes to the main department ends up on the list.
Can we open Dialpad site/UI app, in an iframe
Hi Dialpad Support Team,
Build into our application portal
We have a call center and we wish to build in the Dialpad application. Is there an application for that?