Discussions

If our Main Line or a Department is configured to route to IVR (or other setting), the default Call Routing settings to Operators cannot be adjusted or viewed without deactivating the IVR.

Hi do you have SLO for using API?

Hello,

I created a scheduled report using Create Scheduled report and used Get scheduled report to get web socket assosiated with it , i ran following code on my ide and waited for 3 am EST , so this report can be received at my web socket

Is there a way to get average wrap up time using the API for stats?

I'm getting a 404 response when I try to send an sms message from our main line.

I am trying to use the call Transcript API and I am not able to complete the request. I get a 404 error saying "not found or cannot be accessed due to insufficient permissions". The API key is corrent and I am trying multiple different call IDs with the same result. I have maxed all the permissions in the admin portal for this api key. Is there a hidden setting to turn on or does support have to turn it on?

Hi

It would be great if the CTI Dialer had the option to set a dark theme, when it is integrated into apps or pages that are dark.

For example, I have a department with 3 assigned operators and a ringing webhook state setup.