Discussions

The event subscription reception logic using websocket that I created about 1 year ago is not working at all.

Hello there! I created a service and set up webhooks and subscriptions. I added the secret to the webhook so the webhook requests should be JWT. I created this in ASP.NET Core and i am unsure where the jwt is located. I checked the headers and have been trying to find the code in the body without any luck. Where is the jwt put in the webhook request and what is it called?

Hi,

Dialpad has added to my account the ability to enable screen pop ups for calls. I'm being told by Dialpad it's possible for them to create browser tab pop up for inbound calls by matching the caller ID of the inbound call with the same matching number in my CRM system, EZLynx. I've received from EZLynx the URL formatting needed to allow that to happen, and all that needs added to that URL is Dialpad's "custom phrase". Dialpad support has been working on this but every attempt has been unsuccessful and they have recommended me here to further troubleshoot the formatting.

I have a call router set up with the default target as a department. When the call router number is called, the call is properly routed to the department number. However, in the call events I receive on the webhook, the routing_breadcrumbs array is empty. Has anyone experienced this?

As title states, my shedule report webhook is returning an empty body {}.

I was trying to get the call recording, but I need get the adminrecording ID, how can i get it?

1. It seems that real-time data obtained through the API does not include hold duration during a call. Is that correct?"
2. And is it true that hold duration is displayed in real-time on the Dialpad?"

May I know is there any API support "Add To An Existing Contact"? Thanks.

Has anyone been able to fetch data related to QA scorecards? I am attempting to pull it into my database on the call it is scored against. Thanks in advance!