Discussions

Dialpad has added to my account the ability to enable screen pop ups for calls. I'm being told by Dialpad it's possible for them to create browser tab pop up for inbound calls by matching the caller ID of the inbound call with the same matching number in my CRM system, EZLynx. I've received from EZLynx the URL formatting needed to allow that to happen, and all that needs added to that URL is Dialpad's "custom phrase". Dialpad support has been working on this but every attempt has been unsuccessful and they have recommended me here to further troubleshoot the formatting.

I have a call router set up with the default target as a department. When the call router number is called, the call is properly routed to the department number. However, in the call events I receive on the webhook, the routing_breadcrumbs array is empty. Has anyone experienced this?

As title states, my shedule report webhook is returning an empty body {}.

I was trying to get the call recording, but I need get the adminrecording ID, how can i get it?

1. It seems that real-time data obtained through the API does not include hold duration during a call. Is that correct?"
2. And is it true that hold duration is displayed in real-time on the Dialpad?"

May I know is there any API support "Add To An Existing Contact"? Thanks.

Has anyone been able to fetch data related to QA scorecards? I am attempting to pull it into my database on the call it is scored against. Thanks in advance!

Is there a indicator light that works with Dialpad. I am looking at embrava but it doesn't appear to play. Is there an API that can be used?

I created a subscription to the SMS event API and have all text history in our data lake. What I am trying to do is pull the history behind a text thread. Ideally there would be a "Thread ID" where if you pulled the ID, it would show every inbound and outbound message ( Think conversation ). Is there anything in this dataset that would allow it. If not, how can I recreate the conversation?

Please Is there a way I can crate webhook to recevied data whenever a tranaction occurs for each department separately?