Discussions

Hi support,

Is there a way to bypass the call having to be answered before it routes to the intended User ID or group. Use Case Example: We have a Major Incident Team and we want them to receive a call and sms during non-business hours within Dialpad. This works, but only when the call is answered elsewhere, then it routes it to the intended User. We want to bypass that initial call and just call the user ID that is in the JSON body. Ideas?

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Hi,

Hello,

Hi I am not receiving any webhook requests on my webhook url from dialpad. Below is the webhook subscription config I have created.

I keep getting a forbidden error message when I try to log in to dial pad

I am at the point where we want to start using the IVR Workflow and sending an API call to another server. We have found the expert step in the IVR Workflow and are successfully making calls out to another system. But there is no information about how to use the variables in the workflow. I am trying to collect a number from the caller, and pass that along in the API. I am just looking for documentation on how to use the API call, and what Dialpad supports on return

Can the call router forward the call to an external number with contact phone number as a caller ID?

Hi all.