Discussions
User Webhook
Is there currently a way to set up a webhook and subscription for Users like there is for Shared Contacts? I tried setting up a Change Log subscription to see if the details were included in that but I don't believe they are.
403 Error
how do solve this forbidden ERROR 403
SMS status
Since we can see undelivered messages on DialPad app, why can't we have a sms status endpoint, or a webhook everytime a sms status has changed?
How to use the initiate Call via Ring API for numbers with extensions
Hello,
Contact Center
Hello! How can I get information about call centers, namely the live queue and longest waiting time? Is there an API for this?
Retrieving call notes / contact notes via API
It doesn't look like notes are part of the payload when fetching calls or contacts or receiving them via webhook events.
Agents Getting Calls After Current Call is Placed on Hold
Is there a way to place a call on hold, as an agent in a call center, and not receive incoming calls? Currently our agents place a call on hold and the system automatically marks them as available and they have not time to help the person they were just on the phone with.
All text showing undeliverable
starting about an hour ago, all my outbound texts are showing undeliverable. It’s doing this with multiple different numbers. Is this a known issue?
Get call recordings
Hi Team,
Data API for third party reporting
Hi Team,