Discussions

Hello, I was hoping to get some clarification on the agent status events. In the documentation under call_center_ids it reads "A list of call centers to which the agent is currently on duty." and further goes on to mention that once an agent becomes unavailable, the call center in question will no longer be in the array of ids. However, there is also a field named on_duty_status which is causing some confusion for me.

If I want to do an integration to cal.com (i.e. calendly), can't figure out how to do the integration w/ calendar scheduling.

Creating a contact without owner_id is creating a local contact for me. How do I resolve this?

I'm creating contacts under a department in my organization when they sign up for our service. The issue is that sometimes these contacts will be created as an individual personal contact for every single person in the organization instead of a group contact. I've tracked the POST requests and I feel very confident nothing is changing on our end.

Looks like the documentation only shows the ability to launch the app to dial. Is there an option to launch it in an SMS history with a specific user?

I'd like to capture data on DP Meetings such as talk-time, keywords, action items, etc, but I don't see anything in the API docs about meetings, except to list what meetings have taken place in a given conference room. Am I looking in the wrong place?

Is there a way to change the aesthetics for dialpad

On the Dialpad dashboard screens there is a column called Status showing how long an operator has been on a call or idle. Can I get this idle time from any of the API endpoints?

Hi

Hello,