Discussions

We noticed that two new columns were added to User API response.

I tried to call an API to get the reporting about number of calls by date by user? I have the API key but it returns me the error "Failed to resolve 'api.dialpad.com'". Please advise.

Can I Pull In Contact Data Via Webhook/API from CRM to Identify Callers? I would like to be able to see who is calling dialpad from our prospect database which is a CRM called LineLeader. They have an open API. What is the solution? Do other CRMs integrate with dialpad to identify incoming callers? Thanks!

I have experienced this in both zapier and in custom code. I have set up a very simple webhook for the recap_summary on the call event. Both in zapier and in custom code I am logging each web hook call. Every so often i am logging the exact same request twice as if it has been sent through within milliseconds of each other.

How to get duration of a voicemail recording? the voicemail_link url currently returns a file. Is there an api or data point get duration of a voicemail

Need help in understanding webhook payload for voicemail states. I see that there is an event "voicemail_uploaded" which is being sent after voicemail recording has completed processing. Will the voicemail recording url be part of "recording_details" in this case? because I dont see them in my logs. However "voicemail_link" in webhook has a voicemail link. Is it downloadable?

I would like to use scheduled reports. Is there a way to fire these manually for testing purposes?

Currently in Dialpad it is not possible within a user's advanced missed call routing to route calls to an IVR workflow or automated response menu:

Hello,