Discussions
Download multiple recordings from webhook response
For a single call, there can be multiple recordings. To reliably download these recordings, can we rely on the "hangup" state and process these recordings from the recording_details payload? or should we rely on the "recording" state?
Webhooks Not Firing?
I created 5 webhooks and 5 subscriptions, one for each Event Category.
Outbound call connects to Vertex AI Agent
I need DialPad to make an outbound call and when the caller picks up, to transfer the call to a Vertex AI custom-built conversation agent. How can I achieve that?
Initiate a call when the user is already on one
Hello, I am trying to initiate a call when a user has someone on a call currently. In the user interface, if someone makes a call when someone is already on a call - Dialpad places the current caller on hold and lets the user initiate another call. When I try to replicate that functionality with the Dialpad API I get the following error message - "User is currently on a call". It is possible to have multiple simultaneous calls in the user interface but I can't replicate this functionality with the API. Has anyone found a work around for this problem?
Fetch sent/received SMS from Dialpad to be integrated with my custom application
Hi,
Outbound call issue
When I try to make an outbound call, it rings in the Dialpad application associated with the user ID provided in the request, instead of ringing the external device with the given mobile number. Is there any additional setup required to route the call correctly?
https://dialpad.com/api/v2/call
{
"user_id": "xyz",
"phone_number": "+123456",
"call_type": "outbound"
}
Login Issue
I am not able to login to the dialpad developer account. Clicking on the developer login link always redirects to the https://developers.dialpad.com/docs/welcome page, and the login screen is not showing.
Possible to have External Physical Indicator light for On/Off-Duty status?
I work on a team where we have to manually set ourselves as Available in order to be in the call queue. I'm terrible at remembering to flip my status both when leaving and coming back. I don't suppose anyone knows if there is a way to have an external LED light of some sorts (maybe fed thru a StreamDeck type device?) that shines red or green to reflect my current On or Off Duty status?
Issues sending UTM parameters in a link via SMS Send API
Hello, we're building an automation campaign that sends an SMS message with a link to our website to all leads we sign up and share their phone number. We have added UTM parameters to the URL in the message so we can track number of visits to our site from this campaign.
Why is the recap_summary subscription webhook firing twice?
We set up a zapier integration that listens for the webhook for the call event recap_summary