Discussions
The ability to Suspend Users
Your support can suspend users but we as a customer can not. We have been asking our CSM for a long while for this request. We have a bunch of use cases where we need to suspend but the main one is offboarding to retain data.
Office and call centers
Can someone help me understand the concepts of offices and callcenters.
HOW TO-create a webhook subscription using our API.
Hi,
How to get lost calls?
Is there a way to get lost calls within the API ?
Transcripts API
When I use the transcripts API as follows, I only get the call ID back and not the transcript.
Can I create DRAFT SMS's through the API
Does Dialpad's API allow creating SMS drafts that can be reviewed before sending?
How to pull AI Summary using api
given a call id am i able to pull the ai summary ?
Can send sms pdf file?
Can send sms pdf file?
Open Dialpad Web App for Certain Target and Contact
Hi, I'd like to auto generate urls so we can open the web app with conversation history for a certain contact and target. I notice the url is always: https://dialpad.com/app/feed/<contact_key>/<target_key> when looking at inspect element > network.
I'm on a PRO plan and unable to generate an API key. Any ideas if this is a bug or another issue?
I should be admin.