Discussions
Call routing to external numbers - caller id
Can the call router forward the call to an external number with contact phone number as a caller ID?
503 Error when attempting to Update or Delete Call Event Subscriptions
Currently, when attempting to Update or Delete an existing Call Event Subscription, I receive a
Is the Pagination Avaliable for Dialpad SMS report API
Im using DiaPad API to fetch users SMS (Text) Data.
window. postmessage on the dialpad mini dialer
Hello Team, can I get an example of how to use the postMessage, a working one.
I tried using
Is it possible to retrieve API resultset in JSON?
I was wondering if we can retrieve the call and SMS logs result set in JSON format instead of CSV?
Account Sandbox
hello good afternoon where can i get a sanbox account?
and how can I generate an API Key follow the steps of the dashboard https://developers.dialpad.com/docs/api-key-generation but for some reason it doesn't show me the module "Authentication".
Toggle Agent Off Duty/On Duty
Greetings!
Hidding the dialpad window after hang up
Hello,
Is there a configuration somewhere so that when a user finishes a call, the dialpad window closes? If not, is there a way with javascript for the browser window where the link is to launch dialpad to send and receive messages with the dialpad window?
Query if there is an active call
Hi Team!
Call Center contact recognition
Hello, I'd like to be able to recognize calls that come into our Dialpad-powered call center by phone number, compare those calls to our company's internal contact/phone number database then assign the incoming calls to different Dialpad queues. How do I do that? Can I mass-upload contacts/numbers (thousands of contacts/numbers) to recognize, or is there an API that I'd use for this?