Discussions
Call Discussion Categorization
If I wanted to run analytics on the types of calls coming in what fields would be best to pull for that analysis? EX. Say a customer has praise for a product, or wants to cancel an order. Where can I find info about what the call was about.
Existing Event Subscription
Hi support,
Call Initiate via Ring API Change
Is there a way to bypass the call having to be answered before it routes to the intended User ID or group. Use Case Example: We have a Major Incident Team and we want them to receive a call and sms during non-business hours within Dialpad. This works, but only when the call is answered elsewhere, then it routes it to the intended User. We want to bypass that initial call and just call the user ID that is in the JSON body. Ideas?
I was trying to run a list of scheduled reports on my account and had this error
Unexpected error happened. Please contact support with error UUID: 48434d09-9372-43ad-8734-3fa92ff23a00
App launch URL
Hi,
Call routing to external numbers - caller id
Can the call router forward the call to an external number with contact phone number as a caller ID?
User Webhook
Is there currently a way to set up a webhook and subscription for Users like there is for Shared Contacts? I tried setting up a Change Log subscription to see if the details were included in that but I don't believe they are.
403 Error
how do solve this forbidden ERROR 403
How to use the initiate Call via Ring API for numbers with extensions
Hello,
Retrieving call notes / contact notes via API
It doesn't look like notes are part of the payload when fetching calls or contacts or receiving them via webhook events.