Discussions
Control over the call with API
Hello!
We are working on integrating Dialpad API and all the opportunities of the desktop app into our web application. What I am currently facing is that we can integrate CTI but I wonder what options it exposes besides initiating a call.
Is it possible to control the call namely:
How to prevent Dialpad from creating local contacts automatically when placing a call through the CTI
When integrating with the CTI, whenever an employee makes a call through the CTI to a new contact, it creates a local contact automatically. I want to know if there's a way to prevent this behavior by default.
Webhook Not Receiving Requests
Hello,
Preserve Message Unread Status
Hello,
We use text messages to communicate with our employees. We have human associates who message the employees, and we send automated messages out over the same phone number.
Forward User's Calls
How can I enable/disable a user's calls to be forwarded via the API, along with setting the destination number? I see that I can enable DND. There is also an option on User Update to set forwarding numbers, but this does not seem to be working for me. Any help would be appreciated. Thanks!
Dialpad and SandBox
Hello, I want to know how DialPAd works with SandBox
401 error (no message)
request
Webhook/Subscription Expiration
Hello,
Dialpad generates duplicates on creating a contact via REST API
The Dialpad generates a duplicate after a fews seconds as I create a contact in Dialpad using it's REST API (POST) call. Moreover, the 'id' of the duplicate contacts is in this format:
Integration Request: Workato
Hello,