Discussions

I'm receiving an error that my number is not SMS capable when it is... The number is +61485834373

Currently Dialpad offers to keep the recording for 90 days and then it get deleted. So, Is there any way to store it after 90 days?

Hi,

I am trying to send a test message using your API Reference and get the following error message:
Target is not eligible for messaging

How can we grab the contacts list for users? Using the API does not appear to yield all the contacts for a user that can be seen on the UI.

Less of a technical question, more of a best practice. I have just set up an SMS webhook where I'll be logging SMS messages. I have a both directions type event so that I can see messages going to and from external numbers.
The issue I have is with duplicate logging of internal messages. I get a webhook event when User A sends the message and another when User B receives it. Before I set things up, I saw that each message had an ID, which led me to believe that I could use this to identify unique messages and avoid duplicate entries into the database. Unfortunately the same message has a different ID when it's sent to when it's received.
Obviously the situation get's worse when it's a group message.
What's the suggested approach to matching an outbound webhook SMS message event with the inbound event for the same message when there's no matching ID?
Is it to match the sender ID and message text in last 5 seconds?

I have a webhook set up to send SMS messages to my application. The webhook has a secret. I'm receiving these, but they don't appear to be encoded with the secret I set up. I found a one-line PHP script online that is:
printr(json_decode(base64_decode(str_replace('', '/', str_replace('-','+',explode('.', $token)[1])))));
which outputs the decoded json message item.

I have set up a webhook and an event for both directions for all of the organisation in the sandbox. Using the ListWebhooks and ListEvents API methods, everything looks in order to me.

when performing a get API request, i am getting an error. Can you please let me know what is the issue and how to fix it?
Error:
('Connection aborted.', TimeoutError(110, 'Connection timed out'))

Hi,