Discussions

Hello, Is there a way to extract the Disposition Lists (dispositions + their sub-dispositions) of an Office, or better, the Disposition Lists assigned to a call centre?

Hi there,

Hello,

I would like a scheduled flow in Salesforce to send an appointment reminder using SMS. Is there a way to do that with our Dialpad integration?

I'm able to create duplicate contacts with the similar data using dialpad api, how i can restrict that duplication? Also when we send an sms to a contact phone number, that phone number is belongs to 2 duplicates contacts, then which contact id will be map for that sms?

Less of a technical question, more of a best practice. I have just set up an SMS webhook where I'll be logging SMS messages. I have a both directions type event so that I can see messages going to and from external numbers.
The issue I have is with duplicate logging of internal messages. I get a webhook event when User A sends the message and another when User B receives it. Before I set things up, I saw that each message had an ID, which led me to believe that I could use this to identify unique messages and avoid duplicate entries into the database. Unfortunately the same message has a different ID when it's sent to when it's received.
Obviously the situation get's worse when it's a group message.
What's the suggested approach to matching an outbound webhook SMS message event with the inbound event for the same message when there's no matching ID?
Is it to match the sender ID and message text in last 5 seconds?

Hi Team,

I have a webhook set up to send SMS messages to my application. The webhook has a secret. I'm receiving these, but they don't appear to be encoded with the secret I set up. I found a one-line PHP script online that is:
printr(json_decode(base64_decode(str_replace('', '/', str_replace('-','+',explode('.', $token)[1])))));
which outputs the decoded json message item.

Is it possible to toggle global Do Not Disturb on and off for an agent, via the API?