Discussions

Is there an API endpoint to retrieve a list of calls? Looking for date range and contactId criteria to limit those results too.

How do I setup screen pop for a custom CRM system that my company is using? I would like Dialpad to open that CRM when a call is coming in and go to the page for the caller if it is known.
Thanks.

Hi guys, is there any conf where we can decide which user gets an invite email when we create a user?

Hello,
I am on a pro plan and have created company level API key and added recording scope to it. I have created event subscription for call events (connected, hangup, transcription, recording)
I can place outbound calls with the API and enable recording and transcription for that call using API. I get events on my webhook for call connected and hangup.
However, i am not getting the events for transcription and recording.
When i go to the agent desktop, the transcription and recording are present after the call. Its just that those events dont show up at my webhook.
Could you please help?

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?

How can I get in contact with the dialpad team to set up a hook_url for my company?

Repeated requests to support for access to a feature included in my plan have not borne fruit. Always "waiting for engineers".

I'm able to create duplicate contacts with the similar data using dialpad api, how i can restrict that duplication? Also when we send an sms to a contact phone number, that phone number is belongs to 2 duplicates contacts, then which contact id will be map for that sms?