Discussions

I want to use the Stats API to pull both today's data and a separate one for all historical data. My issue is that the records are not updating every 30 min for today and every 3-4 hours for historical data. I feel like I may be missing an important step here, could someone provide an outline of what I would need to set up to have the records update properly?

I have a Call Event "hangup" sub/webhook going to HookDeck.

We get around 4k-6k New Calls over a 30-day period, and about 1/3 of those end up being abandoned calls. I realize that the caller could about a call for any number of reasons, but that feels like a pretty high number of abandoned calls. We have a call tree menu that's fairly simple. We're considering turning off the call tree menu just to get a feel for what these calls are, but I was curious if anyone else has ran into this and ultimately found out that it's mostly robo-calls or something similar that won't make a choice in the call tree.

For a single call, there can be multiple recordings. To reliably download these recordings, can we rely on the "hangup" state and process these recordings from the recording_details payload? or should we rely on the "recording" state?

I created 5 webhooks and 5 subscriptions, one for each Event Category.

I need DialPad to make an outbound call and when the caller picks up, to transfer the call to a Vertex AI custom-built conversation agent. How can I achieve that?

Hello, I am trying to initiate a call when a user has someone on a call currently. In the user interface, if someone makes a call when someone is already on a call - Dialpad places the current caller on hold and lets the user initiate another call. When I try to replicate that functionality with the Dialpad API I get the following error message - "User is currently on a call". It is possible to have multiple simultaneous calls in the user interface but I can't replicate this functionality with the API. Has anyone found a work around for this problem?

Hi,