Discussions

Is there a way to get average wrap up time using the API for stats?

I'm getting a 404 response when I try to send an sms message from our main line.

I am trying to use the call Transcript API and I am not able to complete the request. I get a 404 error saying "not found or cannot be accessed due to insufficient permissions". The API key is corrent and I am trying multiple different call IDs with the same result. I have maxed all the permissions in the admin portal for this api key. Is there a hidden setting to turn on or does support have to turn it on?

Hi

It would be great if the CTI Dialer had the option to set a dark theme, when it is integrated into apps or pages that are dark.

For example, I have a department with 3 assigned operators and a ringing webhook state setup.

I would love to see the after call summary and action items added to the API to be able to export these into different CRM's as customer interaction notes. Any plans to something like this added in the near future?

User getting this error message when sending text: "Message not sent. Retry?" Error message when sending texts.

Till yesterday we had duty_status_reason in USERS API response

I am implementing an app launch url with the customData parameter. My first question is how to pass multiple values using that parameter. I assumed json, so that's what I tested.