Discussions

Hello,
I am on a pro plan and have created company level API key and added recording scope to it. I have created event subscription for call events (connected, hangup, transcription, recording)
I can place outbound calls with the API and enable recording and transcription for that call using API. I get events on my webhook for call connected and hangup.
However, i am not getting the events for transcription and recording.
When i go to the agent desktop, the transcription and recording are present after the call. Its just that those events dont show up at my webhook.
Could you please help?

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?

How can I get in contact with the dialpad team to set up a hook_url for my company?

Repeated requests to support for access to a feature included in my plan have not borne fruit. Always "waiting for engineers".

I'm able to create duplicate contacts with the similar data using dialpad api, how i can restrict that duplication? Also when we send an sms to a contact phone number, that phone number is belongs to 2 duplicates contacts, then which contact id will be map for that sms?

Does Dialpad provides call receive and sms receive Api?
Does call recording charge extra in enterprise plan?.If dialpad provide call receiving Api then how can I integrate with my custom CRM?

Hello,
Is there a configuration somewhere so that when a user finishes a call, the dialpad window closes? If not, is there a way with javascript for the browser window where the link is to launch dialpad to send and receive messages with the dialpad window?

This is Andrew again, I was unable to access the previous discussion board I made. About adding a line break in the SMS text, I've pinpointed the issue; here's our code:
const data = {
user_id: '1234',
text: "Dialpad demo today!\rThis should be another line",
to_numbers: ['+18883334444']
};

Hi there, I'm currently setting up a system that automatically sends out SMS texts through Dialpad's API, and everything is working properly except the formatting of the text. I cannot find a way to add a line break in the SMS text in JavaScript, using the \n character doesn't work. Rather than adding a new line it just adds a period. Is there a way to add a line break within the text? Thanks!