Discussions

I'm using Zapier (this is a DialPad supported integration) with the DialpPad API and PATCH and can update fields, however I can't add a second phone number. It simply writes over the existing number. I can retrieve the existing number, however I cannot for the life of me figure out how to pass two phone numbers from Zapier.

I send SMS using API. most of my automated message comes with a link.

Is there any way to change an existing local contact from being user owned (local) to being shared?

Hiya,

The GET method for user details will outline the group_details for every department/company and shows the proper do_not_disturb for that department (not the user). But I don't see the parameter to change that in the PATCH method to update that parameter in the groups.

is there any way to merge contacts?

Is there a way to access these text logs? We have access to text statistics, but can't seem to get text logs working. I've talked to support, but no one seems to be able to help. I've had 3 support tickets closed before resolution, so any help would be more than welcome.

Is their a way to relate the call events coming from the websocket to recreate the call journey? We are trying to programmatically access and save each audio recording from customers calling our sales team, however, because of the way dialpad uses call legs, there are numerous call events that come across for each interaction (i.e. a transfer from one department to another creates a separate call leg and recording id).

How to get our staff users call history and recording files