Discussions
HOLD_ESCAPE_VM
I see there are what I assume to be API calls that can be placed on a user to set a voicemail escape digit on their voicemail. Is there documentation on how to use this call, what happens when the digit is pressed, etc?
Can we implement dialpad API for calling through Web application using IP phone in dotnet core
We want to implement calling functionality using third party API through IP phone in dotnet Application
Agent Status
Is there a way to make an agent unavailable via the REST api? I only saw being able to set DND on.
Error calling the screen pop API
I'm getting this error when calling the screen pop API:
Sending sms from a call state change
Hello I am using Zapier to access api to send a sms when a call state change with a disposition and it won't give me the external number that was called. please help
Can we access SMS messages details from the API?
I am trying to retrieve a list of SMS messages we received via Dialpad APIs. Is that possible? I tried stats with the following.
Unable to Generate API Key
I'm on a PRO plan and unable to generate an API key. Any ideas if this is a bug or another issue?
Can I assign a contact to a Department when using the API?
Hi I am using the API to create a contact, can I assign it to a Department or at least assign some type of tag or group?
How get the "recording" call event?
I'm trying to read the "recording" call event payload from Dialpad API. But for any reason it does not trigger even when all is correctly configurated (all "enable recordings" configs are actived).
Sending SMS from a specific number of a call centre
I have a call centere where there are currently 5 registered phone numbers ["+1855...”, "+1786...", "+1512...", "+1617...", "+1917...”] each being associated with a different US State (with the exception of the 1-855). When we send an SMS to a client we would like to use the number belonging to their state so that all future communications are from a local number. However, each time we try to send a test SMS, it gets sent from the same phone number: "+178...”. I was told this is because that phone number is the first number in the list that can send an SMS (since the 1-855 can’t send texts), and so Dialpad defaults to that.