Discussions
Call on Hold Pickup
Hi - We'd like to see an option available where a call can be placed on hold, then be picked up from another extension. This would not be a transfer because the call may need to be on hold for a minute or two before the pickup happens.
Identify Abandoned Calls from Webhook
Hi,
Prepopulate Mini Dialer
Hello,
Call records not being returned in Stats request
Hi team,
Detect a local call in progress
I'm looking for a way in local Windows scripting (Powershell preferred) to detect if a call is in the progress in the local Dialpad application.
AI Recap for a call ID
Hi,
websockets example to get recap
Hi I am trying to build an app to get recap using websockets and event subscriptions. Can you please let me know is there an example that i can refer to.
Identify Operator from CallCenter
Hi, I'm downloading the data from our CallCenters with the intention of showcasing the volume of calls & texts we make and receive. But also, I'd like to segment the total calls & texts by Operator so I can measure their individual productivity. I haven't found a way to differentiate which operator make or received each call or text.
Screen Pop API "User Not In Experiement"
Hi, we would like access to the screen_pop_api. Based on previous questions here, Dialpad Support has to enable it on our account. Please go ahead and do so.
Cross Origin Issue with CTI
I have integrated Dialpad CTI in my hosted react webapp. I am able to make calls alright. Now i wrote a script to initiate calls using the contentWindow.postmessage() following the api docs. but i get Uncaught DOMException: Failed to read a named property 'globals' from 'Window': Blocked a frame with origin "https://dialpad.com" from accessing a cross-origin frame.