Discussions

hello , i want to make call routing , when some one call

When we receive calls thru Dialpad the call maybe from and organization on the behalf of and individual so the incoming phone number is not the person needing our services. We can ask our agents to document the info we need in Dialpad comments to link the call to info in our system but we don't get the comments in the call details from the Dialpad API.

I've built a custom integration with our CRM Vincere that is used for logging calls with clients & candidates. What i'd like to do is have a section on a contact in Dialpad that comes up when the user calls someone. This screen has the option to choose what the call is for, e.g. sales call, friday phone call, etc. That way it can be logged into our CRM rather then it just being a phone call that we can't report on.

Hi I am making a callout using salesforce flow to get list of all users but I am getting this response every time

Hello, is it possible to make a call with the API and as soon as the call is answered you play an audio file?

We are trying to implement the screen pop trigger, but we are running into this error:
{
"error": {
"code": 403,
"errors": [
{
"domain": "global",
"message": "User _ is not in experiment screen_pop_api",
"reason": "forbidden"
}
],
"message": "User _ is not in experiment screen_pop_api"
}
}

Hello,

I would like to push callback requests into a task queue that is external to Dialpad, but I can't find a way to get a notification when a callback is requested.

Hi while trying to run the default setting of stats on the api reference Im getting a 400 code error with rate_limit_exceeded message. I dont understand why is this happening.