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presence_status

I'm attempting to update presence_status via the API. In doing so, I provide a user's ID, a message, provider and type. When I execute the call, I get a 200 (success), but I can see both within the response, as well as within the Dialpad app, that the status_message hasn't been updated. Why? Please note that I'm not exactly sure how to populate the provider value. I've tried leaving it blank, but that results in an error stating it's required. I've then tried to populate it with anything I can, e.g., my initials, and it's accepted, but again, I have the problem described above. Does anyone have any insight they can share with me regarding this endpoint and using it to update a user's status?
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Asking for a PIN

I've read through all the documentation and can't seem to piece together the process flow to get the following to occur. Apple/Microsoft/others require a PIN to speak to a human. I'm looking to implement the same logic. Basically when you press 1 off of the main line a question would ask to input a PIN. From reading the documentation (I think) I would set up a call router so it appears in the drop-down. When it is activated (i.e. someone calls in) dialpad would reach out to us and get a PIN and an "ask" question (voice to text). If the PIN is correct then they would be allowed to reach the "Support Team". I just need to know the basic process flow (JSON packets) needed? The documentation shows all the pieces in detail but not how to build anything. Thanks.
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Rate Limits

Hi, Are the rate limits in https://developers.dialpad.com/docs/rate-limits up to date? If so, I'd like to get in touch with you about "rate_limit_exceeded" errors we are getting that according to the numbers in the page, shouldn't accrue.

dialpad sms receive message

Hello, i am Jose. I am building an app using dialpad sms. sending the text message using the https://developers.dialpad.com/reference#smsapi_sendsms works ok. But, exist a way to get by code the response from the final user to this message?. For example i send by api to the number "12312321" the text "hello", and this user("12312321") in his phone give me an answer "hello back". The question is. How can i get this "hello back" for create a flow. I see that exist https://developers.dialpad.com/reference#smseventsubscriptionapi_listsmseventsubscriptions But i am not sure if this help me or how to implement. Because not exist documentation about this. How can i get more info?
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503 Error when attempting to Update or Delete Call Event Subscriptions

Currently, when attempting to Update or Delete an existing Call Event Subscription, I receive a 503 { "domain":"global" "message":"Internal Server Error" "reason":"backendError" } ] Error What is the issue here? I have never received this error before

retrieve calls

Is there an API endpoint to retrieve a list of calls? Looking for date range and contactId criteria to limit those results too.

Screen Pop for a custom CRM

How do I setup screen pop for a custom CRM system that my company is using? I would like Dialpad to open that CRM when a call is coming in and go to the page for the caller if it is known. Thanks.
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Can you get access to the transcribed CSAT verbatim via the API?

Invitation email

Hi guys, is there any conf where we can decide which user gets an invite email when we create a user?
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Recording event not showing up

Hello, I am on a pro plan and have created company level API key and added recording scope to it. I have created event subscription for call events (connected, hangup, transcription, recording) I can place outbound calls with the API and enable recording and transcription for that call using API. I get events on my webhook for call connected and hangup. However, i am not getting the events for transcription and recording. When i go to the agent desktop, the transcription and recording are present after the call. Its just that those events dont show up at my webhook. Could you please help? Thanks Shalini
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Where is My User_ID

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?
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Where is My User_ID

Am trying to work with developer api. I dont know how to get my user_id. Please show me where to get user_id, is it user email, phone or what?
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Create webhook

How can I get in contact with the dialpad team to set up a hook_url for my company?
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How do I get access to Sandbox for my developer to develop API?

Repeated requests to support for access to a feature included in my plan have not borne fruit. Always "waiting for engineers".
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Duplicate contacts

I'm able to create duplicate contacts with the similar data using dialpad api, how i can restrict that duplication? Also when we send an sms to a contact phone number, that phone number is belongs to 2 duplicates contacts, then which contact id will be map for that sms?
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Dailpad integration with custom CRM.

Does Dialpad provides call receive and sms receive Api? Does call recording charge extra in enterprise plan?.If dialpad provide call receiving Api then how can I integrate with my custom CRM?

Hidding the dialpad window after hang up

Hello, Is there a configuration somewhere so that when a user finishes a call, the dialpad window closes? If not, is there a way with javascript for the browser window where the link is to launch dialpad to send and receive messages with the dialpad window? thanks
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SMS Text Line Break

This is Andrew again, I was unable to access the previous discussion board I made. About adding a line break in the SMS text, I've pinpointed the issue; here's our code: const data = { user_id: '1234', text: "Dialpad demo today!\rThis should be another line", to_numbers: ['+18883334444'] }; sending this data to two of my teammates phones, who both have iPhones, works perfectly. The \r character returns a new line. However, I have a Google Pixel 3a, and everytime I receive the text on my phone it is not formatted properly. There is no line break. Any way we could get help with this? Our team has no guarantee that our clients will have iPhones and not another type of smartphone.

Dialpad SMS API

Hi there, I'm currently setting up a system that automatically sends out SMS texts through Dialpad's API, and everything is working properly except the formatting of the text. I cannot find a way to add a line break in the SMS text in JavaScript, using the \n character doesn't work. Rather than adding a new line it just adds a period. Is there a way to add a line break within the text? Thanks!
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Rate Limiting

Is there documentation of your rate limiting scheme?