Discussions
Contact Events Subscription not receiving events
Hello,
ACD in the Stats in the Usage Statistics Report
I believe ACD means Automated Call Distribution as I know it. But what does it mean on the Stats report? It seems to be a time length number, but records data even outside any call queue or Ai Sales Center level inbound calls. It is in some cases slightly different than minutes on the report.
API docs request
Do we have other docs to get and filter calls list based on phone number of participant like dialpad.com/api/call/search and get sms also?
api keys
I cant create the api keys I keep writing to support and no one has replied.
List of Duty Status Reasons for Call Center Operators
Hello!
Account Sandbox
hello good afternoon where can i get a sanbox account?
and how can I generate an API Key follow the steps of the dashboard https://developers.dialpad.com/docs/api-key-generation but for some reason it doesn't show me the module "Authentication".
Convert inbound caller number to Name
Hi there,
Access denied to create subscription to state 'admin_recording'.
What scope is required to create a subscription on admin_recording?
Calls from the same flow have different direction
We've noticed that occasionally we will have a call flow whose entry point segment is in one direction (i.e. outbound) but all the other segments in that call flow are in the other direction (inbound).
External messaging blocked, not a2p registered
i am using api in php on my local pc its work fine but when i move my code to live server its showing error External messaging blocked, not a2p registered". Please help what i am doing wrong?