Discussions
HALO Integration
Hello, Has anyone succesfully integrated with HALO ITSM for the call center feature in Dialpad?
No possibility to retrieve the statistics contained between today's date and days_ago_end
POST https://dialpad.com/api/v2/stats
{
"days_ago_end": 1,
"days_ago_start": 0,
"timezone": "UTC",
"coaching_group": true,
"coaching_team": true,
"export_type": "records",
"group_by": "user",
"is_today": false,
"stat_type": "calls"
}
Best approach for routing and sharing information with recipient of call
We understand that we can add a custom router via API and, from there, perform database lookups and business logic to figure out who we want to send the call to. We can even use Ask to validate the caller based on a PIN or other information they may know. This would all be performed on one of our servers when the call came in.
incomprehensible bug
When I throw
POST https://dialpad.com/api/v2/stats:
{
"days_ago_end": 1,
"days_ago_start": 1,
"timezone": "UTC",
"coaching_group": true,
"coaching_team": true,
"export_type": "records",
"group_by": "user",
"is_today": false,
"stat_type": "calls"
}
I receive
{
"already_started": true,
"request_id": "fa8daf6c-cbe3-4998-9ef5-bf0dabd5abd5"
}
Retrieving who was speaking at each moment?
Hello, when I call the Get Call Transcript API, response includes only call_id, no lines information.
Control over the call with API
Hello!
We are working on integrating Dialpad API and all the opportunities of the desktop app into our web application. What I am currently facing is that we can integrate CTI but I wonder what options it exposes besides initiating a call.
Is it possible to control the call namely:
Integration - Account Configuration vs API calls
Hello,
Number verification
Hi, I am not able to make calls using Mobile data, due to when I try to verify my number, this fails. Please help, FYI: Iam remotely from Nicaragua, My Dialpad number es 678-250-0797.
Dialpad and SandBox
Hello, I want to know how DialPAd works with SandBox
How to fetch list of missed calls during specific time duration ?
I want to fetch missed calls data of only unknown numbers during a given period of time. Is there any API that is related to it ? Also, i want a JSON response and not a CSV files as work in Stats API.